Author Archives: CMSLive

The difference between good and outstanding sales progression

Over the last few months here at Complete My Sale we have been really focusing on what is the difference between good customer service and truly outstanding customer service  – that level of service that truly makes you feel like a valued and appreciated customer.

Our mission is to provide exactly that level of outstanding customer service that people talk about.

How?

  1. A dedicated sales progressor who will look after your customers and your sales right through to completion.
  1. Experienced customer service manager dedicated to supporting our team of sales progressors to maximise the customers experience.
  1. We are easy to contact with extended opening hours, direct dial telephone numbers, text messaging service and emails direct to your sales progressor.
  1. Close monitoring and in depth data analysis – our purpose made sales progression system eliminates the possibility of any calls being missed or delayed.
  1. Frequent updates and regular communication – even if no update is available your customers will still be contacted to assure them everything is on track.
  2. Customer feedback mid-sale and post completion. We believe in the importance of ensuring your customer has a positive experience right the way through the sales process.

Why?

We have talked at length with a number of our estate agents as it’s clear that a lot of you feel the same. Yes fast completions are always excellent, but ensuring your customer is genuinely impressed with our (your) service actually has much higher value, to you, and us – which is why we treat both with equal importance.

“I am sorry this note is late, but I just wanted to say thank you for how you handled the sale of ——- (which completed nearly 6 months ago) it was not an easy sale with 6 in the chain below us, and I have been meaning to find the time to email you for some time. The work Belinda did from your sales progression team to move everything forward was greatly appreciated, even sorting out issues further down the chain to ensure the sale was secure. Never have I received such a diligent service so I wanted to ensure she knew how much we appreciated her work. If only every estate agent worked so professionally as you. Apologies this feedback is a bit slow getting back to you, but we have been so busy with the new baby!”

- Just one of the lovely feedback messages we get from our (your) customers!

Our prices are on a fixed fee, no exchange – no fee basis, so you always know where you stand in terms of our costs – regardless of how complicated the sale is, or the length or chain.

http://www.completemysale.com/sign-up.php

How to set, reach and exceed property sales targets

Just a quick post today about your sales targets, and how we can help you reach and exceed your monthly sales targets month on month.

If any of these situations sound familiar to you please read on:

  • Sales targets falling short when your sales negotiators are stretched
  • Holidays and sickness results in management staff handling sales progression
  • Sales negotiators complain about the amount of time sales progression consumes
  • Fewer new sale instructions as a result of lack of time
  • Management frustrated with the delays some sales take to complete
  • Sales staff find getting updates from solicitors is difficult and time consuming
  • Management want to focus on growth and generating more new sales

If any of these points sound familiar, it seems that like many of the estate agents that choose to join us – you are doing well, but maybe you are at that point where it is time to make a change enable your business to move forwards, and remove the obstacles holding you back.

“The idea of outsourcing our sales progression was a new venture for us, but we were keen to make the most of the growing property market, and by handing over the time consuming sales progression work our sales team where able to spend more time getting more new instructions. We have been using CMS for 6 months now and we are pleased to report quicker completions, less fall throughs and happy vendors.” – BAIRSTOW EVES

Would you like to find out more? Click here for a free demo and our prospectus

Prefer to talk over the phone? Please call our office on 0845 257 2660 if you would like to have a chat about the services we offer.

How to save time and grow your estate agency

For branch managers and agency owners it can be a tricky balancing act juggling your time between ensuring your agreed sales progress efficiently, and bringing on enough new instructions – but do you ever feel like you are treading water?

I have worked in and run many estate agencies and I understand how valuable your time is, and how critically important it is for you to be able to set aside a certain amount of time to focus on expanding your business and securing your existing client base – generating more enquiries, more new instructions… and ultimately achieving more sales.

But how can you do this with only so many hours in the day?

The answer is easy – and fundamentally why Complete My Sale has sky rocketed in terms of popularity as the UK’s most reliable and efficient sales progression outsourcing provider for estate agents.

Our sales progression service will give you back the time you need to really focus on your business and free you up from the day to day runnings which consume so much of your time and prohibited you from adding real value to your business – and you certainly don’t need me to tell you where your time will be better spent.

How CMS can help your estate agency:

• Pro actively manage and progress each sale from the point of sale agreed onwards
• Contact all parties involved in the sale for regular actions and updates
• Promptly confirm all the financial and legal aspects of the sale are in place
• Our highly efficient and professional team provide the highest standard of customer service
• We operate under a white label – which means we use your company name, not ours
• Your sales team can focus on securing more new instructions and increasing your pipeline
• Regular updates for your buyers and sellers throughout which save you time dealing enquiries
• Happy customers and fewer complaints as we keep your customers fully informed of every update directly.
• Complete on more sales as our close monitoring, reporting and attention to detail avoid or migrate around most reasons why a sale might fall through.

Find out more about how we can help you secure more new instructions >>
Click here for a copy of our brochure and prices >>

Questions about Sales Progression Outsourcing

Why outsource your sales progression?

If like many estate agents your business may be at that point where you have to make the hard decision whether to carry on doing what your doing – or if it is time to try something new to push your business forward and open some new doors to either help you grow your estate agency or maximise the potential profitability you know is achievable with the right support.

Trying something new in business is a bold move, as change can be daunting, but from a business point of view the biggest risk is sitting still and being left behind whilst other agents move in on your client base. Outsourcing your sales progression to Complete My Sale will give you the opportunity to take your business to the next level.

How much time will outsourcing my sales progression save?

This is a hard question for us to answer as each estate agency will dedicate a different amount of time to their sales progression and have their own sales volume – and depending on the estate agency set up, some estate agents will have a dedicated member of staff working on the sales progression, whilst others rely on their actual sales team to manage the process right up to exchange and completion – and in some cases sales progression is left to the estate agency owner to manage.

In either case, sales progression done correctly (diligently and systematically!) is a time consuming process, but by outsourcing this vital task to Complete My Sale you will not only free up time within your business to focus on generating more new sales and increasing profitability; but you will also have peace of mind that your sales progression is being dealt with by a highly trained and committed team of sales progression experts, with your own dedicated account manager maximising your number of exchanges.

How does your white label service work?

Our white label service basically means that we will operate as your own sales progression team. When we contact your buyers, sellers and other people involved in the sale we introduce ourselves as your sales progression team. We will also set up a dedicated telephone number and email account for our communications relating to your sales.

How long does it take to get set up?

Once we have received your agency agreement it takes us less than 48 hours to get you up and running. This includes setting you up on “CMS Live Portal” (our live tracking system which gives you instant access to live updates on all your sales we are progressing); your white label telephone number and email accounts; and a detailed handover discussion with your account manager (this enables us to fine tune our sales progression specifically to your requirements).

What are the costs and fees?

Complete My Sale have invested heavily in to developing a highly efficient and accurate sales tracking and monitoring system – on a scale that just would not be cost effective for individual estate agents to match. This together with highly trained and efficient team enables us to provide our service on a low cost fixed fee “no exchange – no fee” basis.

There are no setup fees or joining fees to pay, and we are so certain you will be nothing but impressed with the service and results we achieve for you that we require no minimum term contract or on-going volume commitments from you.

For a copy of our full brochure, pricing and access to an online demo please click here

Complete My Sale “Star Feature” by Hiscox

Complete My Sale caught the eye of the business experts over at Hiscox earlier this week and we are really pleased to have been given a star feature on their website!

http://www.hiscox.co.uk/business-blog/features/small-business-stars-sue-ralston-complete-sale/

The concept behind Complete My Sale is certainly revolutionary within the property market, and we are proud to be changing the way estate agents view the final part of the sales process. Since we launched in 2013, we have consistently improved the completion timescale and fall through rates of estate agents working with us.

Not only is it amazing to be able to help estate agents complete more of their sales – but what we didn’t expect is that estate agents working with us then go on to secure more new sales as a result – creating the “perfect storm” in terms of business growth – as these additional new instructions go on to create more business for us at Complete My Sale. The ultimate WIN WIN in terms of business partnerships, and we really are over joyed to hear about all the success of our partnered estate agents.

Cutting estate agents fall through rates in half

Complete My Sale has proven that by having a dedicated sales progression team managing each sale we can reduce your fall through rates. Complete My Sale fall through rates are roughly half that of the national average.

We understand that your business works incredibly hard to recruit, market and negotiate a property sale. It is just as important to ensure that once the sale is agreed it is managed through to exchange and completion otherwise all the hard work at the beginning will of been wasted..